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Travelling safely

We care of you! Keep safe!

Important information about the coronavirus in South Tyrol you will find here: 

South Tyrol/Südtirol - Official website for holidays in South Tyrol (suedtirol.info)

 

Cancellation is possible free of charge for those who book directly at any time in the following situations:

- In case of possible border closure;

- If South Tyrol were to be classified as a risk area by your local authorities,

- If a quarantine obligation is imposed before or after your holiday in South Tyrol.

 

 Generally

- Social distancing rules are observed in all rooms

- All common areas are equipped with an automatic ventilation system that guarantees constant air exchange

- Generous rooms and cozy retreats for every single guest

- All employees have been trained and work safely by having their temperaturechecked daily

- There are hand sanitizer dispensers throughout the lodge

- The common areas are regularly cleaned and disinfected, paying close attention to the high-traffic areas (lift, gym, bar)

 

Breakfast / Dinner / Bar

- Redesigned buffet with many single portions and the usual selection. A part of the buffet is distributed through a protected station. Mandatory use of mouth and nose protection mask, disinfectant and one-way gloves available
- Minimum distance between people and tables 1 meter
- Evening menu with 5 courses of your choice
- The bar area and the counter are open and the bar is protected with plexiglass
- Spacious restaurant for correct distancing
- A mask does not need to be worn at the table

- The bar and wine list can be consulted digitally with a QR-Code


Reception & Arrival

- Plexiglass at the reception desk

- Temperature control upon arrival to ensure the safety of all guests and the entire team, the temperature must not exceed 37.5 ° C
- Take advantage of our online pre-check-in service: follow link on the booking confirmation


Rooms

- Before arrival, the rooms are cleaned and disinfected respecting the highest hygiene standards
- A Suite-Pad is available for guests in the room for general information
- You will find a disinfectant gel and a surgical mask in your room upon arrival


Relax

- In the relaxation area, the safety distance between the loungers is guaranteed
- The whirlpool, gym, the indoor swimming pool and the finnish-sauna & steam bath remain open


General provisions for South Tyrol

  • Outdoors and in closed rooms is always an interpersonal one safety distance of 2 meters to be observed, except between cohabiting members of the same household and in different
    regulated specific cases.
  • Always wear a face mask covering your mouth and nose.
  • When it comes to facemasks, the use of FFP2 masks is recommended.
  • Wash and sanitise your hands regularly.